General and Shipping Information

PROCESSING TIME

(Updated 25th December 2022)

4 weeks turn around time (TAT) unless otherwise stated. TAT exclude shipping period. Custom order 4-6 weeks. Estimate shipping period please see below. Shipping is currently available within Australia, to New Zealand, Singapore, United Kingdom and United States. Please take note shipping period is extended than usual timeframe during this time. Australia Post is currently experiencing significant delivery delays (including express shipping). For the latest information about delays and impacts please visit auspost.com.au

These processing time is a guide only when you will be expecting your order. Please check carefully before purchasing. If you need your order to be delivered by a certain date for an event, please contact me prior to confirm, then leave me a note when you need it by at the check out. 

SHIPPING
All orders are shipped via Australia Post from Adelaide South Australia 

Once your order has been shipped, shipping notification will be sent to you via email. Please be sure to check your junk folder.

Kirei handmade can accept NO responsibility for lost or any damage to your package.

AUSTRALIA DOMESTIC SHIPPING OPTIONS
Flat rate $9.70 STANDARD SHIPPING (tracked shipping) for all orders. 

FREE STANDARD SHIPPING for all domestic orders above $100. Select this shipping option at check out page (if eligible). Auspost website quoted 2-6 business days for delivery. 

Express Shipping available at check out with postage and handling flat rate of $12.70. Postage is next day delivery only if your area is within express post network. Please check your area with Australia Post. 

NEW ZEALAND SHIPPING
Standard Shipping flat rate $16, FREE for order over $170 Tracking number will be emailed to you once your order has been shipped.

INTERNATIONAL SHIPPING OPTIONS
Standard Shipping WITH TRACKING NUMBER available as option at check out. Tracking number will be emailed to you once your order has been shipped.

Shipping may take 2 - 6 weeks, depending on location.

CUSTOM FEES

Shipping prices do not include customs fees, import duties, foreign taxes or other fees which may be imposed. This is your sole responsibility. Please check with your local customs office/postal service for further information before making your purchase.

 

REFUNDS AND EXCHANGES

Refunds will only be granted as a result of gross misinterpretation or if a fault has been overlooked. There are no refunds for reasons such as ‘CHANGE OF MIND' or ‘WRONG FIT’, it is your responsibility to check all descriptions and make all enquiries prior to checkout. 



Please be sure to read descriptions and thoroughly check measurements carefully prior to checkout.

If you would like to return an item, you MUST send your refund request via email as soon as you receive your order.

 

SMALL PARTS DISCLAIMER

Kirei handmade hair accessories including flower crowns, headbands and hair clips are not toys and should never be left with an infant or young child to play with. These products should never be used or worn unsupervised or while sleeping. Our products are made with the highest quality and checked prior sending out however please check over items carefully for any loose parts when you receive your order. If items come apart please keep the items out of reach from your children and contact us at kireihandmade@gmail.com

Kirei handmade cake toppers, wands and garlands are for decoration purposes only. These products are not toys and should keep out of reach from young child. These products contain small parts and long cords that may present a choking or strangulation hazard. If items come apart please keep the items out of reach from your children and contact us at kireihandmade@gmail.com

 

EXTRA INFORMATION

1. Care instruction
Spot cleaned only with water and a damp cloth. 


2. Merino wool felt 
Kirei handmade uses heirloom quality merino wool felt with perfect blend of 20-35% merino wool with the rest rayon. Merino wool is prized for their quality and softness and making the felt strong, resistant to pilling and colors vibrant. These felts are sourced from the very best and well trusted supplier only. 

3. Sizing details
Kirei handmade uses nylon headbands for Single flowers, Small Flower Crowns and Large Flower Crowns. These head bands are 'one size fits all' meaning they can be worn from newborn babes through to adult mummas.